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Q-SYS Support

Clyde Computing prefers to build long-standing relationships with their clients so that any problems are corrected quickly and efficiently, and new features are available to those who wish to make use of them. Q-SYS customers are offered software support and maintenance once their system has been initially configured and installed.

With Clyde Computing support there's no call center involved. You speak directly to the people who designed and wrote the software. Therefore you can be sure that any problems will be dealt with swiftly and efficiently by people who understand.

Q-SYS Support

What's included

For a half-yearly or yearly charge based on the value of the Q-SYS software installed your organisation receives:

  • Free telephone support during office hours, with guaranteed call back within two hours if technical help is for some reason not immediately available.

  • Access to Clyde Computing’s TeamViewer™ Internet support service.

  • A guarantee of attendance on your site within an agreed time period in the event of issues which cannot be resolved by telephone or using Internet support.

  • Software upgrades to the latest version of the modules you have.

  • Discounted hourly rates for time on site, training or other chargeable work carried out.

Internet Support

Clyde Computing require that at least one PC running Q-SYS has access to the Internet. Using Clyde Computing’s TeamViewer™ Internet service, this will allow remote access to your system by Clyde Computing’s technical support staff. Internet support can result in software and database issues being resolved more quickly, with less time involved by your staff, and with reduced likelihood of a chargeable site visit being necessary. More information about this service is at TeamViewer online-support


Support and Maintenance Document 2013-2014


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What is TeamViewer?

Clyde Computing are now using TeamViewer™ for remote support. This allows us to support our customers directly on their desktops or servers without having to be physically on site. Not only is this quick and efficient but all that's required is a working internet connection. We can use three TeamViewer services:

Join a support session

TeamViewer Support


Quick Support

As soon as you do this, a pop-up appears on our Support Desk and we also receive an email that you are waiting for a connection. When we respond, you just need to click to indicate you accept, and we can see and if necessary control your desktop, and also copy over any files that are needed. You can download, and then run, the Quick Support program from this link:

Host

Host can be permanently installed on a PC or server. This allows us to connect to the customer without any intervention, and is particularly useful for server access.

Quick Join

Quick Join is used just for meetings or training. You can download it using this link:


Q-SYS Technical support request

Please fill in the form below regarding your support request. A member of Clyde Computing will be in contact to discuss your problem, usually within 2 hours.

If you have not been contacted within this time period it may be that the email has been delayed. If it is an emergency please feel free to phone us Contact details.

Name:

Job Title:

Company:

Telephone:

Email:

Severity:

System down

Important

General enquiry

Describe issue:



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